Covid-19 Update

The Vancouver Art Gallery is re-opening Monday, June 15. 

The Gallery Store will have new hours:

Monday             10 AM - 5:30 PM

Tuesday             12 PM - 8:00 PM

Wednesday       10 AM - 5:30 PM

Thursday            10 AM - 5:30 PM

Friday                 12 PM - 8:00 PM

Saturday            10 AM - 5:30 PM

Sunday               10 AM - 5:30 PM

 

1931 Gallery Bistro is offering curbside pickup and delivery with Uber Eats and Doordash. Learn More

The Gallery Store is continuing to process and ship online orders.

We are committed to our employees’ and customers’ health and safety, while also getting orders out in a timely manner. The Gallery Store warehouse employees are practicing social distancing as well as increasing sanitizing and safety measures.

ORDER FULFILLMENT

Orders are fulfilled Mondays and Thursdays.
Downtown/Greater Vancouver Orders

Orders within Downtown/Greater Vancouver are sent with VanCity Courier or Canada Post, depending what you select. VanCity Courier requires someone to be home to receive the order. VanCity Courier orders will be delivered Monday, Tuesday, Thursday or Friday depending on your order day. Please note your buzzer number, what day you will be home to receive the order, and any other delivery instructions if necessary.

To receive your order by the weekend, please place your order by 10 AM on Thursdays and select the Courier shipping option at checkout. This shipping option is for Downtown/Greater Vancouver ONLY.

Due to our store being closed we are unable to offer in-store pick up at this time. Please check back for updates.

Canada Orders

Orders will be sent by Expedited service with Canada Post. If you require your order to be sent Xpresspost or faster, please e-mail onlinestore@vanartgallery.bc.ca. Please note: Canada Post has suspended on-time guarantees.

Outside of Canada Orders

Orders shipping to the United States will be sent by Expedited service with Canada Post/USPS. If you require your order to be sent Xpresspost or faster, please e-mail onlinestore@vanartgallery.bc.ca. Please note: Canada Post has suspended on-time guarantees. USPS mail classes have extended their expected delivery times.

The Gallery Store currently ships to Canada and the United States only. If you are outside of Canada or the United States please e-mail onlinestore@vanartgallery.bc.ca to place an order. Order requests addressed to a country where shipping services are suspended will be denied until suspension is lifted.

 

RETURNS AND EXCHANGES

Please note: Merchandise for refund or exchange must be in original condition unless received damaged or defective. Customers are responsible for covering return shipping costs. Shipping fees will not be reimbursed for any items returned to the Gallery Store for a refund or exchange. An original receipt must be present with the return. We do not accept C.O.D. deliveries.

All sales are final on sale items.

If you are not completely satisfied with your online purchase, you may return your merchandise. Return authorization is required. Please contact customer service by email onlinestore@vanartgallery.bc.ca.

For in-person returns

We are extending our return policy to 14 days after our store reopens.

If you are in need of an immediate refund please e-mail onlinestore@vanartgallery.bc.ca for options.

For Canada and International returns

To receive your refund you must return your order to:

Vancouver Art Gallery Store
Merchandise Returns
750 Hornby Street
Vancouver BC
V6Z 2H7
 

Once the item(s) are received you will receive a refund notification to your e-mail.

 

Thank you for supporting the Vancouver Art Gallery Store. All proceeds from Gallery Store sales support the programs of the Vancouver Art Gallery.