CUSTOMER SERVICE

Thank you for shopping at the Vancouver Art Gallery Online Store. All proceeds from the Gallery Stores supports the programs of the Vancouver Art Gallery.

For store inquiries please contact us at:
Phone: 604-662-4706
Email: gallerystore@vanartgallery.bc.ca

For online inquiries please contact us at:
Phone: 604-662-4705
Email: onlinestore@vanartgallery.bc.ca

Purchasing Online

Once an order is placed you will receive an automated response to confirm your order has been received. You may be contacted by a customer service representative with a revised order total or any inquiries pertaining to your order. Once your order has shipped an additional email will be sent to you.

Pre-Order Items

Items that are pre-ordered from our website will be shipped as soon as the stock becomes available. You will receive a shipping notification at that time.

Members Discount

Vancouver Art Gallery Members, please select the Membership price when adding an item to your cart. Please enter your membership number in the Notes section on Your Shopping Cart page to receive the member price. 

Payment

All prices are in Canadian Dollars. We accept Visa, Mastercard, and American Express via our online store.

Please call the Gallery Store directly to inquire about other payment methods. 

Gift Cards

Gift Cards can be purchased over the phone or Online. Gift Cards for the Gallery Store are available in any amount. To place an order Online using a Gift Card please call 604-662-4705 to process payment.

Gift Cards can only be used at the Gallery Store.

To purchase a Gift Card for Art Rental & Sales please contact: info@artrentalandsales.com

Additional discounts do not apply to sale merchandise. Sale merchandise and masks are final sale.

 

SHIPPING INFORMATION

Shipping Rates

The Vancouver Art Gallery Online Store ships all orders using Canada Post trackable shipping services.

Curbside or in-store pickup*: Free
Shipping within Downtown/Lower Mainland: $15
Shipping within British Columbia: $18
Shipping within Canada: $20
Shipping to the US: $30

*For more information on Curbside Pickup click here.

Please note: In the event of a large or oversized shipment a customer service agent may reach out to facilitate any adjustments.

Shipping Time within Canada and the United States is 1 to 8 business days for most regions. Orders are processed Tuesdays and Thursdays.

We do not ship to international destinations through our Online Store at this time. Please contact customer service at 604-662-4705 or onlinestore@vanartgallery.bc.ca to place an order.

Express Shipping Options are available upon request. When placing an order, please request express shipping in the comments field. A customer service agent will confirm express shipping availability. Or you may contact customer service at 604-662-4705.

Fees Duties and Taxes

British Columbia orders include 7% PST (where applicable)
All Canadian orders include 5% GST
Orders shipped outside of Canada are tax exempt

Additional duties and taxes may be mandated by the destination country. The Vancouver Art Gallery Store has no control over or anticipation of these charges. Recipients are responsible for paying all applicable customs duties and taxes upon delivery.

For any questions, or further information about rates please email onlinestore@vanartgallery.bc.ca

 

RETURNS AND EXCHANGES

If you are not completely satisfied with your online purchase, you may return your merchandise within 30 days for exchange or refund. Return authorization is required. Please contact customer service by email onlinestore@vanartgallery.bc.ca or call 604-662-4705.

Please note: Sale merchandise and masks are final sale. Merchandise for refund or exchange must be in original condition unless received damaged or defective. Shipping and handling charges are not refundable.

An original receipt must be present at the time of return or exchange. Shipping fees will not be reimbursed for any items returned to the gallery for a refund or exchange without prior authorization. We do not accept C.O.D. deliveries.

Merchandise for return or replacement should be sent to:
Gallery Store
Merchandise Returns
750 Hornby Street
Vancouver BC 
V6Z 2H7