FAQ

CUSTOMER SERVICE

Thank you for shopping at the Vancouver Art Gallery Online Store. All proceeds from the Gallery Stores supports the programs of the Vancouver Art Gallery.

For online inquiries please contact us at:
Phone: 604-662-4705
Email: onlinestore@vanartgallery.bc.ca

Purchasing Online

Once an order is placed you will receive an automated response to confirm your order has been received. You may be contacted by a customer service representative with a revised order total or any inquiries pertaining to your order. Once your order has shipped an additional email will be sent to you.

Pre-Order Items

Items that are pre-ordered from our website will be shipped as soon as the stock becomes available. You will receive a shipping notification at that time.

Members Discount

Vancouver Art Gallery Members, please enter your member ID number at check out to receive the member price. 

Payment

All prices are in Canadian Dollars. We accept Visa, Mastercard, and Paypal via our online store.

Please call the Gallery Store directly to inquire about other payment methods. 

Gift Cards

Gift Cards for the Gallery Store are available in any amount. To purchase, please call the Gallery Store during business hours at 604-662-4706.

Additional discounts do not apply to sale merchandise.

 

SHIPPING INFORMATION

Shipping Rates

The Vancouver Art Gallery Online Store ships all orders using Canada Post trackable shipping services.

Shipping within Canada: $15
Shipping to the US: $25

Please note: In the event of a large or oversized shipment a customer service agent may reach out to facilitate any adjustments.

Shipping Time within Canada and the United States is 1 to 7 business days for most regions. Orders submitted outside of business hours (during evenings, weekends and statutory holidays) will be processed on the next business day.

Shipping time to International Destinations: Please contact customer service at 604-662-4705 or onlinestore@vanartgallery.bc.ca to confirm delivery times.

Express Shipping Options are available upon request. When placing an order, please request express shipping in the comments field. A customer service agent will confirm express shipping availability. Or you may contact customer service at 604-662-4705.

Fees Duties and Taxes

British Columbia orders include 7% PST (where applicable)
All Canadian orders include 5% GST
Orders shipped outside of Canada are tax exempt

Additional duties and taxes may be mandated by the destination country. The Vancouver Art Gallery Store has no control over or anticipation of these charges. Recipients are responsible for paying all applicable customs duties and taxes upon delivery.

For any questions, or further information about rates please email onlinestore@vanartgallery.bc.ca

 

RETURNS AND EXCHANGES

If you are not completely satisfied with your online purchase, you may return your merchandise within 30 days for exchange or refund. Return authorization is required. Please contact customer service by email onlinestore@vanartgallery.bc.ca or call 604-662-4705.

Please note: Merchandise for refund or exchange must be in original condition unless received damaged or defective. Shipping and handling charges are not refundable.

An original receipt must be present at the time of return or exchange. Shipping fees will not be reimbursed for any items returned to the gallery for a refund or exchange without prior authorization. We do not accept C.O.D. deliveries.

Merchandise for return or replacement should be sent to:
Gallery Store
Merchandise Returns
750 Hornby Street
Vancouver BC
V6Z 2H7